Member Concierge & Advocacy

Individual Concierge Member Advocacy is what your members deserve.  Solid Benefit Guidance provides a 24/7 Concierge Member Support Program.

Considering both the complexity of benefits and the responsibility of individuals to understand their benefit options Health Care Reform, providing an additional concierge outlet in which individuals have an advocate is no longer optional, it’s critical.

Solid Benefit Guidance accomplishes this concierge service via:

Member Advocacy


The team at Solid Benefit Guidance is dedicated to helping clients get the most out of their plans by providing a 24/7 outlet, including mobile, to address the needs and concerns of employers as well as employees regarding benefits or claims in process.

We provide a trained professional to assist with:

  • General Information
  • Claims
  • Finding a doctor
  • Scheduling of appointments
  • Care coordination
  • Fee Negotiation/Health Care Estimator
Employee Communication

Solid Benefit Guidance is dedicated to helping clients get the most from their plans by providing dynamic tools employees can use to understand and get the most from their benefits.

We will develop a customized communication campaign throughout the plan year supporting all types of benefit initiatives including, but not limited to:

  • Customized Animated Video Messaging
  • Wellness Campaigns
  • Enrollment messaging
  • HR Reminders


Example of an Animated Video that supports benefit initiatives.

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